Scarborough Building Society

Loss of personal data

How much
A number of records.

Items of personal information were recovered from refuse bins used by the York branch of the data controller, including a customer’s mortgage application form and copies of supporting bank statements, customer account details, standing order details and other miscellaneous paperwork.


Regulatory action
Undertaking issued to ensure that clear policies and procedures are in place to cover the disposal of waste containing personal information. All paper waste generating in branches must be treated as confidential and be shredded. Adequate and relevant data protection training must be given to all staff.

Reason for action
The ICO had received a complaint about the data controller’s breach of the Seventh Data Protection Principle.

9 February 2007

View PDF of the Scarborough Building Society (Breach Watch Archive)