Turning Point


Loss of personal data.

How much

Three records.


Three service user’s files were lost following the relocation of premises. It is believed that that the files were unintentionally destroyed in confidential waste.



Regulatory action

Undertaking issued to ensure that any policies introduced in relation to the storage, movement and use of personal data are implemented and communicated in all Turning Point offices.

Reason for action

Inquiries revealed that this was the second incident of the same nature within a year and despite implementing a number of safeguards during this relocation, there was no formal written policy in place to cover the relocation of files containing personal data.


10 February 2012.


View PDF of the Turning Point Undertaking (Via ICO Website)

View PDF of the Turning Point Undertaking (Breach Watch Archive)