Following a request for information about a patient’s medical records it was discovered that the physical paper records were not within the storage system, later enquiries revealed that about 2,000 records had not been stored
Undertaking issued to ensure that adequate physical security for physical records is provided.
Reason for action
It is believed that the records may have been accidently destroyed or misfiled. Insufficient physical security and tracking was maintained.
11 May 2010