Orbit Heart of England Housing Association

Loss of sensitive personal data.

How much
1,000 records.

57 paper files went missing at the time of an office move, although 42 of them had been recovered intact.


Regulatory action
Undertaking issued to ensure that all staff are made aware of and, trained to follow, the data controller’s new procedures with regards to office moves.

Reason for action
Investigations revealed that no inventory of files had been made prior to the move, so staff were initially uncertain as to how many files should have been received at the new office and that many of the files had not be unpacked after 6 months.

30 November 2009

View PDF of the Orbit Heart of England Housing Association Undertaking (Breach Watch Archive)