The North West London Hospitals NHS Trust

What
Loss of sensitive personal data.

How much
About 361 records.

Why
Two laptop computers were stolen and in a separate incident, a desktop computer was stolen. In both cases these devices held the personal data of patients.

Regulator
ICO

Regulatory action
Undertaking issued to ensure that the data controller take all reasonable measures to ensure the physical security of personal data being processed. All storage devices must be sufficiently encrypted. All staff must receive adequate training in order to fulfil their obligations under such policies.

Reason for action
In both cases the machines were password protected but not encrypted. In the second incident a swipe card security system that controlled entry to the building has been disabled for maintenance.

When
19 March 2009

Links
View PDF of the North West London Hospitals NHS Trust Undertaking (Breach Watch Archive)

Brent Teaching Primary Care Trust

What
Loss of sensitive personal data.

How much
70 records.

Why
Two unencrypted laptops containing sensitive personal data relating to 389 patients were stolen from a locked office.

Regulator
ICO

Regulatory action
Undertaking issued to ensure that the data controller take all reasonable measures to ensure the physical security of equipment used to process personal data. All such mobile devices must be encrypted, Staff must be adequately trained on the data controller’s information security policies.

Reason for action
The laptops were unencrypted and although the office was locked they were left out on a desk with no further physical security measures taken, contrary to the Trust’s own security policy.

When
19 January 2009

Links
View PDF of the Brent Teaching Primary Care Trust Undertaking (Breach Watch Archive)

Abertawe Bro Morgannwg University NHS Trust

What
Loss of personal data.

How much
5,000 records.

Why
An unencrypted laptop containing sensitive personal data relating to approximately 5,000 patients was stolen from an unlocked office.

Regulator
ICO

Regulatory action
Undertaking issued to ensure that the portable and mobile devices are encrypted to a suitable standard.

Reason for action
The Laptop was unencrypted and the office was not locked as it usually would have been.

When
14 January 2009

Links
View PDF of the Abertawe Bro Morgannwg University NHS Trust Undertaking (Breach Watch Archive)

Skipton Financial Services Limited

What
Inappropriate processing of personal data

How much
Unknown.

Why
An unencrypted laptop computer was stolen from Moore Stephens Consulting, who had been engaged to provide professional consultancy services to SFS in relationship to a software development project.

Regulator
ICO

Regulatory action
Undertaking issued to ensure that sensitive personal data must be encrypted. Risk assessments must be carried out to confirm the adequacy and effectiveness of technical and organisational security measures, including those taken by third parties.

Reason for action
The ICO had received a complaint about the data controller’s breach of the Seventh Data Protection Principle.

When
18 February 2008

Links
View PDF of the Skipton Financial Services Limited Undertaking (Breach Watch Archive)

Nationwide Building Society

What

Loss of personal data

How much

Not reported, potentially all customers (10+ million)

Why

Theft of unencrypted laptop from staff member’s home.

Regulator

FSA

Regulatory action

Monetary penalty – £980,000

Reason for action

  • Inadequate risk assessment
  • No incident response plan and slow response to theft (3 weeks)
  • Poor staff training and awareness
  • Poor controls

When

14 February 2007

Links

View the press release relating to Nationwide Building Society on the FSA website

View PDF of the Nationwide Building Society Final Notice (via FSA website)

View PDF of the Nationwide Building Society Final Notice (Breachwatch archive)