Loss of personal data
Items of personal information were recovered from refuse bins used by the Watford of the data controller, including letter from a customer and a motor insurance quote.
Undertaking issued to ensure that policies and procedures relating to the disposal of waste containing personal information are updated and strictly adhered. Adequate and relevant data protection training must be given to all staff, including any sub-contractors.
Reason for action
The ICO had received a complaint about the data controller’s breach of the Seventh Data Protection Principle.
14 February 2007
View PDF of the Co-operative Bank plc Undertaking (Breach Watch Archive)