- Disclosure of personal information to fraudsters.
- Fraudulent policy surrender
- 632 records
- 74 records
Telephone based fraudsters used publically available information (name, DoB etc) to impersonate customers and gain access to accounts.
Monetary penalty – £1,260,000
Reason for action
Aware of threat but took inadequate countermeasures except in case of Aviva group directors.
17 December 2007
View the press release relating to Norwich Union Life on the FSA website
View PDF of the Norwich Union Life Final Notice (via FSA website)
View PDF of the Norwich Union Life Final Notice (Breachwatch archive)