Leeds City Council

Breach details

What Personal and sensitive (health) personal data.
How much An unknown number of records contained in seven Excel spreadsheets, including name, address, date of birth and disability details.
When Not specified.
Why During migration of the Leeds Initiative website from one server to another, a private area was accessible to members of the public because a data processor failed to configure the new server identically to the old server. The site was then not sufficiently tested to identify the problem.

BW Comments

If there’s public and non-public information on any web server there’s always an increased risk of data loss, so any changes to internet-facing infrastructure should always be fully tested. Organisations that know the locations and classification of their data are less likely to suffer this type of breach.

Regulatory action

Regulator ICO
Action Undertaking to comply with the seventh data protection principle
When 30 November 2012
Details The data controller is to ensure that clear contractual arrangements are in place with a data processor; that data processors are monitored for compliance with the seventh principle; that technically proficient staff are included at all stages of procurement; and that appropriate security measures are in place to protect personal data.

BW Observations

It looks like Leeds Council are following what appears to be a trend in reporting a breach, and also reporting sensible remedial action at the same time. It is interesting that the same council was also subject to a recent monetary penalty.

Mansfield District Council

Breach details

What Personal data of housing benefit claimants was disclosed to the wrong housing association.
How much An undisclosed number of records.
When August 2009 to November 2012
Why Correspondence containing personal data was sent in error by the council’s Revenues and Benefits service to a Mansfield housing association over an extended period.

BW Comments

What is interesting about this breach is that it was reported to the ICO by the housing authority that received the data in error, and not Mansfield Council. I suspect that the housing association will first have contacted the Council and after that had no effect on the incorrectly addressed correspondence (the breach continued for three years), alerted the Commissioner. The Council’s real failing was to not fix the problem when told about it.

Regulatory action

Regulator ICO
Action Undertaking to comply with the seventh data protection principle
When 25 January 2013
Details Employees and any other staff with access to personal data must be made aware of, and trained in, the policy for storage and use of personal data. Training must be provided to contractors as well as staff, and records of training to be maintained.

BW Observations

The breach was almost certainly due to administrative human error; however our view is that the enforcement action was taken as a result of the council not fixing the problem when it was initially alerted. The core problem was that the council didn’t have a sufficiently robust plan to identify and rectify a data breach when it was first reported. The undertaking should have also included a requirement for the Council to develop and test a breach response plan, which identified data breaches and ensured they were rectified.

Sony Computer Entertainment Europe

Breach details

What Loss of personal data (names, addresses, email addresses, dates of birth, poorly-protected account passwords). Customers’ payment card details also potentially at risk.
How much Redacted. Information Week stated 77 million records.
When Detected 19 April 2011
Why In what was perhaps one of the most infamous breaches in recent times, attackers deliberately breached the Sony Playstation Network Platform security and compromised the confidentiality of the information stored.

BW Comments

This is the most heavily redacted monetary penalty notice published by the Commissioner. The details of the breach in the MPN are superficial, although there is much general information available elsewhere on the Internet. Essentially the attackers exploited a system vulnerability and extracted data including personal data, poorly-hashed passwords and encrypted payment card data. The MPN makes it clear that the exploited vulnerabilities were publicly known, and that ‘appropriate updates were available’.

The lessons that all organisations can learn are simple:

  1. Patch systems regularly.
  2. Run regular external vulnerability scans against systems.

Regulatory action

Regulator ICO
Action Monetary penalty of £ 250,000
When 14 January 2013

Why the regulator acted

Breach of act Breach of the seventh principle: the data controller failed to ensure appropriate technical measures were taken against unauthorised or unlawful processing of personal data stored on the Newwork Platform, such as additional cryptographic controls to protect passwords and regular patching of vulnerabilities.
Known or should have known Various Sony online networks had previously been the subjects of attacks from hacktivist organisations.
Vast amounts of personal data including financial information were stored on the Network Platform, where system vulnerabilities had not been addressed. The data controller should have anticipated a further attack and, given Sony’s technical expertise, should have put the necessary technical measures in place.
Likely to cause damage or distress It should have been obvious to the data controller that the loss of the substantial volume of personal data held on the Network Platform was likely to cause substantial harm or substantial distress to the data subjects.

BW Observations


A lack of basic security practices such as poor vulnerability management and what can only be assumed to be weak password hashes (at a guess, unsalted MD5) are sufficient to justify a MPN, especially when you consider the number of accounts and the attractiveness to an attacker. The amount could be seen as excessive given that no sensitive personal data was compromised, however it has to be remembered that some 77 million records were compromised. It is the sheer volume of the data breach that influenced the Commissioner.

The ICO correctly observed that the poorly-hashed passwords may be able to be used by the attackers to compromise customer’s accounts at other sites where the customer used the same username and password. This appeared to influence his thoughts on the size of the monetary penalty. However it is interesting to consider whether the poor password management practices of consumers should affect how an organisation chooses to value, and therefore protect, stored passwords. Should passwords be valued as a credential for just the single site, or valued (and protected accordingly) because it is known that many customers’ passwords will also be able to be used to access unrelated sites?

It has been reported that Sony intends to appeal the MPN to the Information Tribunal and although an appeal was initially launched, this was later withdrawn.

Prospect

Breach details

What Loss of sensitive personal information (Union membership).
How much About 19,000 records.
When 08 Dec 2011
Why Two files containing member data were sent as part of a tendering process to an unknown email address in error. The files were encrypted but the password was also sent seperately to the same address.

BW Comments

This breach illustrates two issues that all Data Controllers need to be aware of. The first is that test data should always be anonymised, not only does it increase the risk of breaching the seventh principle, but it will also breach the first and second principles; although interestingly the ICO only took action in respect of the seventh principle. Secondly, any encryption is only as good as the key (password) management – passwords should always be sent at a minimum by a separate channel.

Regulatory action

Regulator ICO
Action Undertaking to comply with the seventh data protection principle
When 16 Jan 2013
Details The data controller to ensure that adequate policies are in place to cover transfer of data to third parties, that such data is minimised and anonymised, that all staff receive data protection training, and that appropriate security measures are in place to protect personal data.

BW Observations

Although this was a sizeable breach of some 19,000 records of sensitive personal data, the ICO obviously decided that an undertaking was more appropriate given the potential harm that could result.

Isle of Anglesey County Council

Breach details

What Loss of personal data and in one case loss of sensitive personal data.
How much Unknown
When Several incidents in early 2012
Why Documents containing personal data were inappropriately disclosed or disposed of, or put at risk of unauthorised access. The council had an out of date data protection policy, and provided insufficient data protection training.

BW Comments

The undertaking is very vague, and doesn’t provide specific details of what happened to cause the data losses, or why.

Regulatory action

Regulator ICO
Action Undertaking to comply with the seventh data protection principle
When 20 December 2012
Details The data conroller is to ensure that all policies and procedures are up to date and in place to support staff who handle personal data and that these will be communicated to all relevant staff along with information governance training.

BW Observations

It is almost as if the council, as part of its self-reporting, suggested the necessary remedial action.

Leeds City Council

Breach details

What Loss of sensitive personal data (child protection).
How much Personal data relating to 4 data subjects.
When 28 July 2011
Why A support assistant, following council policy and re-using an old envelope for internal mail, failed to cross out the original address and later mistakenly put the envelope in the external post tray. As a result, the document was received by an unauthorised individual.

Regulatory action

Regulator ICO
Action Monetary penalty of £ 95,000
When 16 November 2012

Why the regulator acted

Breach of act Breach of the seventh principle: the council failed to take appropriate organisational measures against unauthorised processing of personal data, for example using different styles of envelope for internal and external mail, having a peer checking process and providing appropriate training.
Known or should have known The ICO was satisfied that the Council should have known that that there was a risk that the contravention would occur and accordingly should have had controls in place to minimise the possibility of a beach of confidentiality caused by human error.
Likely to cause damage or distress The contravention was likely to cause substantial distress to at least one of the data subjects, a vulnerable young person, due to the nature of the data involved.

Devon County Council

Breach details

What Loss of sensitive personal data
How much Personal data relating to approximately 22 data subjects.
When 12 May 2011
Why A social worker prepared an adoption panel report using another family’s report as template. The service users forgot to take the report with them after a meeting and requested it be posted. The report used as a template was posted by mistake.

Regulatory action

Regulator ICO
Action Monetary penalty of £ 90,000
When 10 December 2012

Why the regulator acted

Breach of act Breach of the seventh principle: the council failed to take appropriate organisational measures against unauthorised processing of personal data, such as having a peer checking process for envelopes containing confidential and sensitive personal data and providing appropriate staff training.
Known or should have known Staff working in the People Services department were used to dealing with such cases and the data controller would have been aware of the confidential and sensitive nature of the personal data they were dealing with on a daily basis.
Likely to cause damage or distress The data subjects would suffer from substantial distress knowing that their confidential and sensitive personal data has been disclosed to unauthorised third parties and that their data may have been further disseminated and possibly misused, even if those concerns do not actually materialise. Many of the affected individuals were considered to be vulnerable.

London Borough of Lewisham

Breach details

What Loss of sensitive personal data (child protection).
How much Personal data relating to an undisclosed number of data subjects.
When 16 March 2012
Why Case papers relating to a child protection matter were taken out of the office in a plastic bag and were mistakenly left on a train.

Regulatory action

Regulator ICO
Action Monetary penalty of £ 70,000
When 12 December 2012

Why the regulator acted

Breach of act Breach of the seventh principle: the council had failed to take appropriate measures against the accidental loss of personal data such as having robust policies/ guidelines in place; training for staff who need to take paper files containing sensitive personal data out of the office; providing security locks for bags and using encrypted USBs.
Known or should have known The council recognised that social workers had a business need to take paper files containing confidential and sensitive personal data out of the office and should have put reasonable measures in place to prevent data loss.
Likely to cause damage or distress The data loss would potentially cause substantial distress to individuals including vulnerable children who may know or suspect that their confidential and highly sensitive personal data has been disclosed; and the contravention could have prejudiced the court hearing of the child protection case.